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CASE STUDY: HOSPITALITY/RETAIL

Company
K Enterprises is a campground holding company.

Challenges
1. Accommodate Business Growth
K Enterprises brought in SpotLink in 1991 to help upgrade and convert their network with new servers and workstations. They went from a Xenix (a predecessor to Linux distributed by Microsoft) to a Novell Network, and in 2001, SpotLink upgraded K Enterprises to a Windows domain structure.

A big shift came in 2008 when K Enterprises acquired another campground in Northern Arizona.

Solution
At that point, K Enterprises needed to make some major strategic decisions about the architecture of their network.

To minimize costs, SpotLink designed the IT architecture to consist of a centralized network security structure, centralized VOIP phone system, centralized time accounting, and distributed file system with centralized management. They built the core of the architecture around a Microsoft Windows Domain with domain controllers at each site, connected via a WAN built using Cisco ASA firewalls with site-to-site VPN and site-optimized routing.

2. Manage Remotely Located Server
K Enterprises' mission-critical application - a combined reservation and point-of-sale system that handles all transactions from the front desks and convenience stores - runs on server in rural Montana via terminal emulation.  K Enterprises also requires highly reliable telecommunications circuits that are economically priced.

Solution
Working with their telecommunications partner, SpotLink designed a system where each location is linked to the other while also independently linked to the mission-critical application. Now, through a backup phone system, K Enterprise’s satellite location can continue to operate even if the primary location is down.

The distributed file system also allows each site to make changes to a common set of files, independent of the other site’s availability, and have the files synchronize when WAN communications are functioning.

Results
With a solid IT infrastructure built for growth and scalability, K Enterprises continues to look for new opportunities while relying on SpotLink to confront any new challenges that may occur along the way.